All prices are based on a maximum 3 hour cover period. In the event of the service extending beyond the standard 3 hours an additional supplement will be charged at £18 or the equivalent in local currencies per hour or part thereof which will be collected after the service.

Cancellations within 48 hours of your scheduled flight arrival or departure time will be charged at 100% charges. Cancellations outside of 48 hours will incur an administration charge of £15 per booking or the equivalent in local currencies.

Late bookings made within 48 hours of your scheduled flight arrival or departure time will be subject to a £20 supplement or the equivalent in local currencies.

Services booked for Christmas Day, Boxing Day, New Year’s Day, Good Friday and Easter Sunday will be subject to a £20 supplement or the equivalent in local currencies.

All prices quoted are inclusive of VAT where applicable

Prices may be subject to change and we will update you on any price increases

Airside access and fastrack operating hours are subject to each airports operational restrictions.

It is sometimes necessary for an airport to amend the arrival gate of an aircraft at short notice. If this is the case we will endeavor to react to any such changes, however in the event of your flight arriving and you cannot locate your Airport Gate to Home Assistance Concierge Greeter please telephone the number detailed on your email confirmation.

It is the passenger(s) (or person booking the service) responsibility to ensure that the information supplied at the time of booking is correct. Airport Gate to Home Assistance Concierge will not be responsible for incorrect information supplied at the time of booking in relation to dates, flight numbers, airlines or arrival /departure times.

It is the passenger(s) (or person booking the service) responsibility to ensure that a valid contact number is supplied. Airport Gate to Home Assistance Concierge will not be responsible should an incorrect number be given.

If after booking your service with Airport Gate to Home Assistance Concierge any of the details change, it is the responsibility of the passenger(s) and/or person who booked the service to notify Airport Gate to Home Assistance Concierge of any such changes by emailing reservations@airportgateway.aero In the event of changes being notified within 48 hours of the flight time an administration charge of £15 or the equivalent in local currencies will apply

Airport Gate to Home Assistance Concierge is not responsible for passenger(s) arriving late to the airport which results in denied check in or boarding the aircraft.

Delays – (Departures) In the event of your departure being delayed on the day and it takes the service beyond 3 hours then we will give you the option at the time for us to provide additional coverage charged at £18 or the equivalent in local currencies per hour. (Arrivals) In the event your flight being delayed more than three (3) hours then it is the responsibility of the passenger(s) and or booking agent to contact Airport Gate to Home Assistance Concierge on the number noted on the confirmation supplied at the time of booking to confirm if coverage is required (charged at £18 or the equivalent in local currencies per hour or part thereof from the arrival time of the flight – If no contact is made Airport Gate to Home Assistance Concierge will not provide a greeter for the new arrival time.

Airport Gate to Home Assistance Concierge‘s total liability shall not exceed the total sum paid we have charged for the booking.

Airport Gate to Home Assistance Concierge shall not be held responsible for delays or denied access to and from the country of entry resulting from insufficient / out of date paperwork or visas. It is the travelers’ responsibility to ensure they have a valid passport and the necessary travel documentation.

Airport Gate to Home Assistance Concierge greeters are not insured to carry passenger baggage (cabin baggage included). A porter at some airports may be available to pre-book and you will be advised at the time of booking if this service is provided from your chosen airport at an extra cost.

Transportation

Airport Gate to Home Assistance wish to advise that the following Terms and Conditions of Vehicle Hire apply. All deposits are NON refundable. Credit Card Fees will be applied in line with supplier rates. Company is not liable in the event of mechanical breakdown while on hire and will only be responsible for making up lost time at a mutually agreed date. The client assumes full financial liability for any damage to the vehicle caused during the duration of the rental by them or any members of their party. A fee of £100.00 or the equivalent in local currencies for each carpet or seat burn. Sanitation fee is £250.00 or the equivalent in local currencies. Drug use is prohibited by law. All fines in respect of customer actions/inactions will be paid for by the customer.
Terms & Conditions - Airport Gate to Home Assistance
The driver has the right to terminate service without refund (if there is blatant indiscretion/misbehaviour on the part of the client(s). Clients must wear seatbelts. Smoking is not permitted by law in workplaces (vehicles are considered workplaces). Overtime pay will apply after the first 30 minutes of prearranged time described on the run sheet unless otherwise agreed. Airport Gate to Home Assistance are not responsible for delays or the termination in winter caused by unsafe road conditions (i.e. not salted, accidents, etc.).
Terms & Conditions - Airport Gate to Home Assistance
Airport Gate to Home Assistance are not responsible for articles left in the vehicle or items damaged due to not being securely stored. Balances must be paid to the driver on the service date before the beginning of the service unless otherwise agreed. Vehicles cannot be loaded beyond seating capacity. Drivers must by law avail of a minimum 11 hours rest per night and must avail of Rest Periods as per Tachograph Regulations. This is for your safety and the Health of your Driver.