Emerald VIP Services Ltd – Terms & Conditions

Terms & Conditions 2016

AIRPORT MEET AND GREET

All prices are based on a maximum 3 hour cover period. In the event of the service extending beyond the standard 3 hours an additional supplement will be charged at £20 or the equivalent in local currencies per hour or part thereof which will be collected after the service.

Cancellations within 48 hours of your scheduled flight arrival or departure time will be charged at 100% charges. Cancellations outside of 48 hours will incur an administration charge of £15 per booking or the equivalent in local currencies.

Late bookings made within 48 hours of your scheduled flight arrival or departure time will be subject to a £25 supplement or the equivalent in local currencies.

Services booked for National Holidays in the country of travel will be subject to a £25 supplement or the equivalent in local currencies.

All prices quoted are exclusive of VAT where applicable.

Prices may be subject to change and we will update you on any price increases.

Airside access and fastrack operating hours are subject to the each airports operational restrictions.

It is sometimes necessary for an airport to amend the arrival gate of an aircraft at short notice. If this is the case we will endeavor to react to any such changes, however in the event of your flight arriving and you cannot locate your Concierge Greeter please telephone the number detailed on your email confirmation.

It is the passenger(s) (or person booking the service) responsibility to ensure that the information supplied at the time of booking is correct. We will not be responsible for incorrect information supplied at the time of booking in relation to dates, flight numbers, airlines or arrival /departure times.

It is the passenger(s) (or person booking the service) responsibility to ensure that a valid contact number is supplied. We will not be responsible should an incorrect number be given.

If after booking your service with us any of the details change, it is the responsibility of the passenger(s) and/or person who booked the service to notify us of any such changes by emailing reservations@emeraldvipservices.com In the event of changes being notified within 48 hours of the flight time an administration charge of £20 or the equivalent in local currencies will apply

We are not responsible for passenger(s) arriving late to the airport which results in denied check in or boarding the aircraft.

Delays – (Departures) In the event of your departure being delayed on the day and it takes the service beyond 3 hours then we will give you the option at the time for us to provide additional coverage charged at £20 or the equivalent in local currencies per hour. (Arrivals) In the event your flight being delayed more than three (3) hours then it is the responsibility of the passenger(s) and or booking agent to contact us on the number noted on the confirmation supplied at the time of booking to confirm if coverage is required (charged at £20 or the equivalent in local currencies per hour or part thereof from the arrival time of the flight – If no contact is made then we will not provide a greeter for the new arrival time

Our total liability shall not exceed the total sum paid that we have charged for the booking.

We shall not be held responsible for delays or denied access to and from the country of entry resulting from insufficient / out of date paperwork or visas. It is the travelers’ responsibility to ensure they have a valid passport and the necessary travel documentation.

Our Concierge greeters are not insured to carry passenger baggage (cabin baggage included). A porter at some airports may be available to pre-book and you will be advised at the time of booking if this service is provided from your chosen airport at an extra cost.

 

TRANSPORTATION

The following Terms and Conditions of Vehicle Hire apply. Credit Card Fees will be applied in line with supplier rates. Company is not liable in the event of mechanical breakdown while on hire and will only be responsible for making up lost time at a mutually agreed date. The client assumes full financial liability for any damage to the vehicle caused during the duration of the rental by them or any members of their party. A fee of £200.00 or the equivalent in local currencies for each carpet or seat burn. Sanitation fee is £250.00 or the equivalent in local currencies. Drug use is prohibited by law. All fines in respect of customer actions/inactions will be paid for by the customer.

The driver has the right to terminate service without refund (if there is blatant indiscretion/misbehaviour on the part of the client(s). Clients must wear seatbelts. Smoking is not permitted by law in workplaces (vehicles are considered workplaces). Overtime pay will apply after the first 30 minutes of prearranged time described on the run sheet unless otherwise agreed. We are not responsible for delays or the termination in winter caused by unsafe road conditions (i.e. not salted, accidents, etc.).

We are not responsible for articles left in the vehicle or items damaged due to not being securely stored. Balances must be paid to the driver on the service date before the beginning of the service unless otherwise agreed. Vehicles cannot be loaded beyond seating capacity. Drivers must by law avail of a minimum 11 hours rest per night and must avail of Rest Periods as per Tachograph Regulations. This is for your safety and the Health of your Driver.

TRAVEL INSURANCE

Please ensure that all travelers are in possession of valid travel insurance.  Passengers must bear all such losses or expenses for weather, acts of God, strikes, government actions, war, terrorism or other circumstances beyond our control. To guard against unforeseen circumstances, we recommend you purchase travel insurance.

CANCELLATION & REFUND POLICY:

(a) All cancellations must be notified in writing by email to Emerald VIP Services

(b) The following Cancellation Charges apply to all bookings

1 to 3 months prior to date of arrival – 20%.

Less than 30 days prior to date of arrival – 50%

Less than 48 hours prior to date of arrival – 100%

In all events the client will be refunded for any accommodation or services that are re-sold.

(c) Any deposits unless stated otherwise are non-refundable.

We will always endeavour to get it returned, but there is no guarantee, as it is beyond our control.

Administration fees (booking and credit/debit card), are non-refundable

 ACCOMMODATION: We reserve the right to substitute hotels for accommodations in similar categories.

VISITS, ENTERTAINMENT AND OTHER FEATURES: We reserve the right to substitute visits, entertainment and other features when establishments are closed or cannot be visited for reasons beyond our control.

UNUSED TOUR ARRANGEMENTS: Emerald VIP Services. cannot make refunds or exchanges for unused accommodations, services or features of any tour or itinerary unless agreed upon prior to departure.

IMPORTANT NOTICE: Any devaluation or revaluation of currencies may affect quoted prices.  Trips may be subject to currency surcharges, as imposed by our suppliers.

CARRENTAL COMPANIES: Car rental companies reserve the right to substitute cars for other models in similar category.

CAR RENTAL INSURANCE:

(1)  Car rental insurance typically includes unlimited mileage, local taxes and third party insurance, which includes passenger indemnity in respect to injuries resulting from an accident involving the rental car. The driver is not covered by this insurance but can purchase Driver & Baggage Protection (DBP/PAI) and or Optional Theft Protection (TP).  This can be purchased at time of rental.

(2)  The hirer must leave an imprint of a major credit card with the car rental company at the start of the rental to cover any damage which may occur.

(3)  The policy typically includes Collision Damage Waiver (CDW) subject to an excess. To insure against CDW deductible amounts, the hirer may purchase a Super CDW at start of hire.

LOCATION SERVICE CHARGE: A location service charge may apply. This charge is payable locally.

DRIVING LICENSE: Drivers must produce a current driving license issued in their state or country of residence without any endorsements and have a minimum driving experience of one year.

EXTRA DRIVER: The supplementary charge to cover an additional driver is payable at start of hire.

CLAIMS OR DISPUTES: You should inform Emerald VIP Services Ltd immediately of any problems and prior to the end of any trip.

February 2016